Privacy Policy
Privacy Policy
This Privacy Policy describes how Integrating spirit ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at www.inegrating_spirit.com.au and use our counselling services. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable privacy laws.
1. Information We Collect
We may collect various types of information from you, including:
* Personal Identification Information: Your name, email address, phone number, and postal address when you contact us, book an appointment, or subscribe to our newsletter.
* Sensitive Information: As a counselling service, we may collect sensitive information related to your health, mental health, and personal circumstances during your sessions. This information is collected with your explicit consent and is essential for providing effective counselling services.
* Website Usage Data: Information about how you use our website, such as your IP address, browser type, pages visited, and time spent on our site. This is typically collected through cookies and similar technologies (see Section 4).
2. How We Collect Information
We collect information in the following ways:
* Directly from You: When you fill out forms on our website (e.g., contact form, booking request), communicate with us via email or phone, or engage in counselling sessions.
* Automatically: Through cookies and other tracking technologies when you browse our website.
3. How We Use Your Information
We use your personal information for the following purposes:
* To Provide Counselling Services: To schedule and conduct counselling sessions, manage your appointments, and provide you with appropriate support and care.
* To Communicate with You: To respond to your inquiries, send you appointment reminders, and provide information about our services.
* To Improve Our Website: To understand how visitors use our website and to enhance its functionality and user experience.
* For Legal and Ethical Obligations: To comply with legal requirements, ethical guidelines for counselling professionals, and professional insurance obligations. This may include, in rare and specific circumstances, sharing information where there is a serious risk of harm to yourself or others, or if compelled by a court of law.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us analyze website traffic, understand user behavior, and improve our services. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
5. How We Store and Protect Your Information
We are committed to ensuring the security of your personal and sensitive information. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include:
* Secure digital storage (e.g., encrypted files, password-protected systems).
* Physical security for any hard copy records.
* Confidentiality agreements for all staff and contractors.
* Regular review of our security practices.
6. Sharing Your Information
We understand the importance of confidentiality in counselling. Your personal and sensitive information will generally not be shared with third parties without your explicit consent, except in the following limited circumstances:
* Legal and Ethical Requirements: If legally required to do so (e.g., court order) or in situations where there is a serious and immediate risk of harm to yourself or others, as per our ethical guidelines and professional obligations.
* Supervision: As part of professional ethical practice, counsellors often engage in clinical supervision. During supervision, client information may be discussed, but your identity will remain anonymous.
* Referrals: If we refer you to another professional, relevant information will only be shared with your explicit consent.
* Third-Party Service Providers: We may use third-party services (e.g., website hosting, booking systems) that process your information on our behalf. We ensure these providers are also committed to data security and privacy.
7. Your Rights
Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:
* Right to Access: You have the right to request access to the personal information we hold about you.
* Right to Correction: You have the right to request that any inaccurate or incomplete personal information we hold about you be corrected.
* Right to Erasure: In certain circumstances, you may have the right to request the deletion of your personal information. Please note that certain legal and ethical obligations may require us to retain records for a specific period.
* Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal information in certain situations.
* Right to Object to Processing: You may have the right to object to the processing of your personal information in certain situations.
* Right to Data Portability: Where applicable, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
* Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
8. How Long We Retain Your Information
We retain your personal and sensitive information for as long as necessary to provide our counselling services, comply with our legal and ethical obligations, and resolve any disputes. Typically, client records are retained for a period of [e.g., 7 years] after your last session, in line with professional guidelines.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Integrating spirit
Manwaring.therapeutic@gmail.com
0422279282
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Last Updated: [Current Date: July 16, 2025]